Adani Airports Partners with InterGlobe's AIONOS to Launch AI-Driven Multi-Lingual Support System Across India

New Delhi – In a major move to enhance digital customer experience and operational efficiency, Adani Airport Holdings Ltd (AAHL) has entered into a strategic partnership with AIONOS, a technology venture of InterGlobe Enterprises (IGE), to implement an advanced agentic AI solution across all Adani-operated airports in India.

This next-generation solution is designed to replace the traditional help desk model with a multi-lingual, omni-channel AI platform, capable of delivering personalized, real-time support through multiple customer touchpoints — including voice, chat, web, and mobile.

Key Aspects of the Partnership

The new AI-driven support system will:

• Be implemented across all airports currently operated by AAHL
• Deliver consistent user experiences across digital and voice-based platforms
• Provide multi-lingual support tailored to India's diverse linguistic demographics
• Cater to both passenger-facing queries and internal employee support needs

Airports Under AAHL

Adani Airport Holdings, a subsidiary of Adani Enterprises, operates seven major airports across India, with an eighth under construction:

1. Mumbai – Chhatrapati Shivaji Maharaj International Airport
2. Ahmedabad – Sardar Vallabhbhai Patel International Airport
3. Lucknow – Chaudhary Charan Singh International Airport
4. Mangaluru International Airport
5. Jaipur International Airport
6. Guwahati – Lokpriya Gopinath Bordoloi International Airport
7. Thiruvananthapuram International Airport
8. Navi Mumbai International Airport (upcoming)

Strategic Objectives

The introduction of this intelligent support system aims to achieve several long-term goals:

• Enhance Customer Engagement: Provide real-time assistance to travelers in their preferred languages, reducing friction and increasing satisfaction.
• Increase Accessibility: Break down language barriers for non-English speakers by integrating support for multiple regional languages.
• Boost Efficiency: Streamline customer service operations through AI automation, reducing reliance on manual resources.
• Enable Scalable Communication: Support a growing volume of passenger and staff interactions across platforms without compromising quality.

Significance of the Collaboration

This partnership signals Adani Airports' strong commitment to digital innovation and customer-centric service design. By collaborating with AIONOS — backed by InterGlobe Enterprises, the parent company of IndiGo Airlines — the initiative benefits from deep industry knowledge in both aviation and intelligent technology deployment.

It also positions Adani Airports as a frontrunner in the Indian aviation industry's shift toward AI adoption and personalized service infrastructure.

Broader Industry Impact

The deployment of such AI-powered systems represents a growing trend in the aviation sector, where automation is being increasingly used to handle high volumes of service requests, improve turnaround times, and offer more intuitive traveler experiences.

By focusing on multi-lingual capabilities, Adani Airports is addressing a critical need in India's travel ecosystem, where regional language support can significantly improve inclusivity and user comfort.

Conclusion

The collaboration between Adani Airport Holdings and AIONOS marks a significant step toward redefining airport service standards in India. With the integration of AI, automation, and regional language support, the new system is poised to offer faster, smarter, and more inclusive service — creating a modern airport experience aligned with global best practices and local expectations. This initiative exemplifies how AI and AI agents are powering India's technological advancement across critical infrastructure sectors.